Shipping policy
Thank you for shopping with IDASKIN. We are committed to delivering high-quality skincare products safely and promptly. Please read our Shipping Policy carefully to understand how your order will be process and delivered.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
During high-volume periods (sales, holidays), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
We currently ship to the United States.
3. Lost, Damaged, or Missing Packages
If your package is lost, arrives damaged, or an item is missing:
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Contact us at idaskincompany@gmail.com within 7 days of delivery.
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Provide your order number and any relevant details.
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We will work with the carrier to resolve the issue and offer a replacement or refund as needed.
4. Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.
If you realize an error, contact us ASAP at idaskincompany@gmail.com. If the order hasn’t shipped yet, we’ll do our best to correct it.
8. Questions?
If you have any questions about shipping, feel free to contact us:
Email: idaskincompany@gmail.com